Last updated: 7 May 2026
The Decorator (also trading as Will Gray Painters & Decorators) is operated by Will Gray, based at 17 Connor Street, Peebles, EH45 8HD. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
1. What data we collect
When you use our quote-request form, we collect:
- Your name
- Your phone number
- Your email address (optional)
- Your postcode (optional, helps us judge travel time)
- The type of job and a description of the work
- Your IP address (used only for spam prevention)
We do not collect data through any other means on this website. We do not use analytics or tracking cookies.
2. Why we collect it
We use your details to:
- Respond to your enquiry about painting and decorating work
- Protect the website from spam and abuse (via rate limiting and Google reCAPTCHA)
3. Legal basis
We process your data under legitimate interest (UK GDPR Article 6(1)(f)): specifically, to respond to enquiries you have chosen to send us, and to protect our website from abuse.
4. How long we keep your data
We retain enquiry emails only for the duration of the work related to your enquiry. Once the work is complete or the enquiry is resolved, your data is deleted. IP addresses used for rate limiting are stored temporarily and automatically expire within 10 minutes.
5. Third parties
We use the following third-party service:
- Google reCAPTCHA v3, to prevent spam submissions. reCAPTCHA may collect technical data such as your IP address, browser type, and interaction data. This data is processed by Google under their Privacy Policy and Terms of Service.
We do not sell, share, or transfer your personal data to any other third parties.
6. Your rights
Under UK GDPR, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: ask us to correct inaccurate data
- Erasure: ask us to delete your data
- Restriction: ask us to limit how we use your data
- Objection: object to our processing of your data
To exercise any of these rights, contact us at email us or call 07581 171 475.
7. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
This website does not use analytics, advertising, or tracking cookies. The only cookies set are by Google reCAPTCHA v3, which we use to protect our quote form from spam. These are classified as strictly necessary for security purposes and do not require your consent under PECR.
No other cookies are placed on your device by this website.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.